Overview
Our goal is to ensure customer satisfaction. However, due to the digital nature of eBooks, refunds are only available under specific conditions.
Additional non-returnable items:
Refunds will not be provided in the following circumstances:
- Change of mind after purchase.
- User error in downloading or accessing the file.
- Unauthorized sharing or distribution of the eBook.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refund Eligibility
Refunds may be issued in the following cases:
- The eBook was not delivered to your email or account.
- The eBook file is defective, corrupted, or inaccessible.
- The content does not match the description provided on our website.
Refunds
Refund Process To request a refund:
- Email us at contact@smartedge-shop within 14 days of purchase.
- Provide your order ID, proof of purchase, and a description of the issue.
- Our team will review your request and respond within 5-7 business days.
Refund Method
Approved refunds will be processed to the original payment method within 10 business days.
Contact for Refunds
For refund inquiries, contact us at: Email: contact@smartedge-shop.
